{"id":5574,"date":"2020-10-06T07:42:25","date_gmt":"2020-10-06T07:42:25","guid":{"rendered":"https:\/\/promo.heartpace.com\/?p=5574"},"modified":"2025-08-27T10:55:34","modified_gmt":"2025-08-27T10:55:34","slug":"vad-aer-en-bra-enps","status":"publish","type":"post","link":"https:\/\/heartpace.com\/sv\/blog\/post\/vad-aer-en-bra-enps\/","title":{"rendered":"Vad \u00e4r en bra eNPS?"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f3f0f0″ scene_position=”center” top_padding=”0px” top_padding_phone=”40px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”padding-5-percent” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” column_backdrop_filter=”none” column_padding_type=”default” gradient_type=”default”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”25px” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible” column_padding_type=”default” column_link=”\/sv\/blog\/” gradient_type=”default” offset=”vc_col-xs-6″]
\"\" <\/div>
TILLBAKA<\/strong> <\/div>
<\/div><\/div>[\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”right” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible” column_padding_type=”default” gradient_type=”default” offset=”vc_col-xs-6″][nectar_btn size=”small” button_style=”regular” button_color_2=”Accent-Color” color_override=”#dfdcdc” solid_text_color_override=”#000000″ icon_family=”none” text=”Medarbetarenk\u00e4t Puls” url=”#”][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible”][vc_column_text]\n

Vad \u00e4r en bra eNPS?<\/h1>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”10″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”10px” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”left” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible” column_padding_type=”default” gradient_type=”default” offset=”vc_col-xs-6″][vc_column_text]6 Okt, 2020[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”right” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible” column_padding_type=”default” gradient_type=”default” offset=”vc_col-xs-6″][vc_column_text]5 min[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ background_image=”7274″ background_image_position=”center center” background_image_loading=”default” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” background_image_stacking=”default” column_backdrop_filter=”none” column_padding_type=”default” gradient_type=”default”][divider line_type=”No Line” custom_height=”450″ custom_height_phone=”300″][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” bottom_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/12″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” column_backdrop_filter=”none”][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”10\/12″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” column_backdrop_filter=”none”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible”][vc_column_text]Employee Net Promoter Score, eNPS, \u00e4r ett s\u00e4tt att m\u00e4ta niv\u00e5n p\u00e5 arbetstillfredsst\u00e4llelse hos medarbetarna i en organisation. Vi har skrivit tidigare om hur man f\u00e5r maximalt v\u00e4rde ur eNPS, och nu vill vi ta upp riktm\u00e4rken f\u00f6r hur eNPS v\u00e4rderas.<\/p>\n

David Meltzer, VD f\u00f6r East Insurance Group<\/strong>, s\u00e4ger: ”Employee Net Promoter Score \u00e4r ett m\u00e5tt p\u00e5 hur sannolikt dina medarbetare rekommenderar sin arbetsgivare och f\u00f6retag, som en plats att arbeta p\u00e5. Enk\u00e4tunders\u00f6kningar \u00e4r opartiska och kan ge insikt om ett f\u00f6retag utan n\u00e5gon inblandning utifr\u00e5n och kommer endast att visa sanningen, det \u00e4r d\u00e4rf\u00f6r det \u00e4r en bra m\u00e4tmetod f\u00f6r att driva medarbetarengagemang”.<\/p>\n

Att skapa riktm\u00e4rken f\u00f6r eNPS kan vara en komplicerad process, eftersom po\u00e4ng kan se olika ut i olika branscher, organisationstyper och yrken. Det finns flera faktorer som p\u00e5verkar varje m\u00e5tt \u00f6ver tid.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”padding-5-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color=”#f3f0f0″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”20px” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible” column_padding_type=”default” gradient_type=”default”][vc_column_text]\n

Table of contents:<\/h4>\n[\/vc_column_text][nectar_cta btn_style=”basic” heading_tag=”h6″ button_color=”default” button_border_thickness=”0px” link_type=”regular” alignment=”left” alignment_tablet=”default” alignment_phone=”default” display=”block” display_tablet=”inherit” display_phone=”inherit” text_color_hover=”#004ba2″ icon_family=”none” link_text=”Varf\u00f6r \u00e4r eNPS v\u00e4rdering ett bra s\u00e4tt att m\u00e4ta medarbetarengagemang?” url=”#part1″ margin_bottom=”2″][nectar_cta btn_style=”basic” heading_tag=”h6″ button_color=”default” button_border_thickness=”0px” link_type=”regular” alignment=”left” alignment_tablet=”default” alignment_phone=”default” display=”block” display_tablet=”inherit” display_phone=”inherit” text_color_hover=”#004ba2″ icon_family=”none” link_text=”Vad \u00e4r egentligen en bra eNPS po\u00e4ng?” url=”#part2″ margin_bottom=”2″][nectar_cta btn_style=”basic” heading_tag=”h6″ button_color=”default” button_border_thickness=”0px” link_type=”regular” alignment=”left” alignment_tablet=”default” alignment_phone=”default” display=”block” display_tablet=”inherit” display_phone=”inherit” text_color_hover=”#004ba2″ icon_family=”none” link_text=”Hur driver man h\u00f6gre eNPS po\u00e4ng efter J\u00e4mf\u00f6relsen (Benchmarking)?” url=”#part3″ margin_bottom=”2″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” el_id=”part1″][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible”][vc_column_text]\n

Varf\u00f6r \u00e4r eNPS v\u00e4rdering ett bra s\u00e4tt att m\u00e4ta medarbetarengagemang?<\/h4>\n

eNPS har \u00f6kat i popularitet till stor del tack vare sin enkelhet och effektiva s\u00e4tt att kartl\u00e4gga medarbetares uppfattning. Den kan m\u00e4ta faktorer som medarbetares engagemangsniv\u00e5er, avsikt att stanna kvar i f\u00f6retaget, och motivation att g\u00f6ra bra ifr\u00e5n sig i jobbet, allt p\u00e5 kort tid som inte kommer att bidra till unders\u00f6kningstr\u00f6tthet.<\/p>\n

Michael Hamelburger, VD f\u00f6r Expense Reduction Group<\/strong> s\u00e4ger, ”om f\u00f6retagare \u00e4r alltf\u00f6r beroende av kundernas r\u00f6st (Voice of the Customer), b\u00f6r de ocks\u00e5 unders\u00f6ka medarbetarnas r\u00f6st (Voice of the Employee) f\u00f6r att lyfta fram viktiga insikter, vilka kan vara betydelsefulla i organisationens beslutsprocesser. Att anv\u00e4nda data som eNPS kan leda till v\u00e4rdefulla insikter och bidra till att skapa ett djupare engagemang hos medarbetarna.”[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1695812786198{padding-top: 3% !important;padding-right: 3% !important;padding-bottom: 3% !important;padding-left: 3% !important;background-color: #f3f0f0 !important;border-radius: 20px !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/5″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible” column_padding_type=”default” gradient_type=”default”][image_with_animation image_url=”7685″ image_size=”full” animation_type=”entrance” animation=”None” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” animation_movement_type=”transform_y”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”3\/5″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible”][vc_column_text]\n

Reflektioner fr\u00e5n en HR-expert<\/h4>\n

eNPS po\u00e4ng eliminerar behovet f\u00f6r organisationer att skicka ut l\u00e5nga medarbetarunders\u00f6kningar om arbetstillfredsst\u00e4llelse och ist\u00e4llet byta ut dem till t\u00e4ta, snabba unders\u00f6kningar som medarbetare kan slutf\u00f6ra p\u00e5 endast n\u00e5gra minuter.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” el_id=”part2″][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible”][vc_column_text]\n

Vad \u00e4r egentligen en bra eNPS po\u00e4ng?<\/h4>\n

Ett riktm\u00e4rke f\u00f6r eNPS po\u00e4ng kan vara sv\u00e5rt eftersom det som avg\u00f6r bra po\u00e4ng \u00e4r i stort sett relativt. Till exempel, varuhus tenderar att ha h\u00f6gre eNPS po\u00e4ng \u00e4n banker och f\u00f6rs\u00e4kringsbolag. Vi rekommenderar att unders\u00f6ka din bransch, f\u00f6r olika yrken, och \u00e4ven geografiska regioner f\u00f6r att f\u00f6rst f\u00f6rst\u00e5 vad \u201dnormal” po\u00e4ng \u00e4r.<\/p>\n

Jennifer Willy, redakt\u00f6r p\u00e5 Etia.com<\/strong> s\u00e4ger, ”om ditt f\u00f6retag beslutar att m\u00e4ta eNPS d\u00e5 \u00e4r det p\u00e5 r\u00e4tt v\u00e4g att identifiera eventuellt missn\u00f6je p\u00e5 arbetsplatsen. Enligt experter kan utbudet av po\u00e4ngen vara allt fr\u00e5n -100 till 100 men allt \u00f6ver noll \u00e4r i allm\u00e4nhet acceptabelt. Olika f\u00f6retag och organisationer har olika standarder och riktm\u00e4rken f\u00f6r att m\u00e4ta sina prestationer. Men generellt sett anses en po\u00e4ng mellan 10\u201330 vara bra medan allt n\u00e4ra 50 \u00e4r utm\u00e4rkt.”<\/p>\n

Vissa marknader f\u00e5r kanske aldrig eNPS-po\u00e4ng h\u00f6gre \u00e4n 20, och det \u00e4r okej. Var alltid noga med att kolla upp eNPS-po\u00e4ngen f\u00f6r dina konkurrenter, eftersom det \u00e4r ett bra m\u00e5tt f\u00f6r att veta var din organisation st\u00e5r. Detta kallas \u00e4ven ”relativ metod”. Det inneb\u00e4r benchmarking av din eNPS po\u00e4ng till den nuvarande standarden i branschen.[\/vc_column_text][image_with_animation image_size=”full” animation_type=”entrance” animation=”None” hover_animation=”none” alignment=”” img_link_target=”_blank” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” animation_movement_type=”transform_y” img_link=”https:\/\/customerexperienceoffice.com\/wp-content\/uploads\/2018\/12\/GLOBAL-NPS-ENPS-BENCHMARK-REPORT-2018.pdf”][vc_column_text]Global NPS & eNPs benchmark report av www.relationwise.com<\/a>[\/vc_column_text][vc_column_text]Hur j\u00e4mf\u00f6ra (benchmarking) med eNPS?<\/strong><\/p>\n

I grund och botten b\u00f6r sj\u00e4lva baslinjepo\u00e4ngen som ditt f\u00f6retag erh\u00e5ller inte vara den enda punkt som du s\u00e4tter riktm\u00e4rket f\u00f6r eNPS-po\u00e4ngen utifr\u00e5n. En djupg\u00e5ende konkurrensinriktad analys b\u00f6r vara en del av processen s\u00e5 att du vet var ditt f\u00f6retag \u00e4r starkt kontra svagt i medarbetarnas engagemang, n\u00e4r du b\u00f6rjar m\u00e4tningarna.<\/p>\n

Utifr\u00e5n det forts\u00e4tter du att j\u00e4mf\u00f6ra eNPS mot den ursprungliga siffran under 3\u20136 m\u00e5nader. Om den \u00f6kar, vet du att du g\u00e5r i r\u00e4tt riktning. Om samma siffra kvarst\u00e5r eller den minskar, vet du att du m\u00e5ste g\u00f6ra f\u00f6rb\u00e4ttringar. Du b\u00f6r ocks\u00e5 genomf\u00f6ra mer regelbundna unders\u00f6kningar f\u00f6r att s\u00e4kerst\u00e4lla mer tydliga j\u00e4mf\u00f6relseresultat.[\/vc_column_text][vc_column_text]T\u00e4nk p\u00e5 enk\u00e4tkanalen<\/strong><\/p>\n

Kanalen, som du genomf\u00f6r unders\u00f6kningen i, kan p\u00e5verka riktm\u00e4rket f\u00f6r eNPS-po\u00e4ng. Oavsett om det utf\u00f6rs via e-post, en app, SMS, papper, telefonsamtal eller online-formul\u00e4r, kan vissa kanaler fungera b\u00e4ttre \u00e4n andra.<\/p>\n

Webbaserade unders\u00f6kningar v\u00e4rderas h\u00f6gt av m\u00e5nga f\u00f6retag. Heartpace Pulse \u00e4r ett otroligt snabbt och enkelt s\u00e4tt att kartl\u00e4gga medarbetares uppfattning. Dessutom kommer utvecklingen f\u00f6ljas automatiskt av riktm\u00e4rken f\u00f6r eNPS po\u00e4ng med precision.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” css=”.vc_custom_1695812786198{padding-top: 3% !important;padding-right: 3% !important;padding-bottom: 3% !important;padding-left: 3% !important;background-color: #f3f0f0 !important;border-radius: 20px !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible” column_padding_type=”default” gradient_type=”default”][image_with_animation image_url=”2302″ image_size=”full” animation_type=”entrance” animation=”None” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” animation_movement_type=”transform_y”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible”][vc_column_text]\n

Bl\u00e4ddra i v\u00e5rt webinar-bibliotek!<\/h4>\n

Vi har m\u00e5nga HR-relaterade webinar som du kan se n\u00e4r du vill.[\/vc_column_text][vc_column_text] \r\n\t

\r\n\t\t
Till v\u00e5ra webinars<\/div>\r\n\t\t
\r\n\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t<\/g>\r\n\t\t\t<\/svg>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all” el_id=”part3″][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_element_direction_desktop=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_backdrop_filter=”none” overflow=”visible”][vc_column_text]\n

Hur driver man h\u00f6gre eNPS po\u00e4ng efter J\u00e4mf\u00f6relsen (Benchmarking)?<\/h4>\n

Oavsett vad, kommer du vilja g\u00f6ra ditt b\u00e4sta f\u00f6r att h\u00e5lla din NPS ovanf\u00f6r 0 strecket. Under 0 \u00e4r en indikation p\u00e5 att ditt f\u00f6retag har m\u00e5nga problem att \u00e5tg\u00e4rda. \u00c4ven om -10 \u00e4r normen i din nisch \/ bransch, kommer du inte vilja hitta ditt f\u00f6retag konsekvent under 0. Det \u00e4r ocks\u00e5 ett bra incitament att sikta h\u00f6gre \u00e4n konkurrenterna.<\/p>\n

Vill du inspirera till h\u00f6gre eNPS-po\u00e4ng i hela organisationen? L\u00e4r dig att g\u00f6ra f\u00f6ljande:<\/p>\n