{"id":6418,"date":"2023-10-24T07:45:33","date_gmt":"2023-10-24T07:45:33","guid":{"rendered":"https:\/\/heartpace.com\/?page_id=6418"},"modified":"2025-03-28T06:03:04","modified_gmt":"2025-03-28T06:03:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/heartpace.com\/sv\/faq\/","title":{"rendered":"A_FAQ_SV"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#002D72″ bg_image_phone=”4906″ scene_position=”center” top_padding=”12%” bottom_padding=”4%” text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”vc_hidden-sm vc_hidden-xs” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”” text_direction=”default”]\n

Frequently Asked Questions<\/h1>\n[\/vc_column_text][vc_column_text]Har du fr\u00e5gor? Titta i v\u00e5r FAQ eller kontakt v\u00e5r support![\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”13163″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_image=”5130″ bg_position=”left top” background_image_loading=”default” bg_repeat=”no-repeat” scene_position=”center” top_padding=”250″ bottom_padding=”50″ text_color=”light” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” class=”vc_hidden-lg vc_hidden-md” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Frequently Asked Questions<\/h1>\n[\/vc_column_text][vc_column_text]Har du fr\u00e5gor? Titta i v\u00e5r FAQ eller kontakt v\u00e5r support![\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”75″ bottom_padding=”75″ left_padding_desktop=”75″ right_padding_desktop=”75″ left_padding_phone=”5″ right_padding_phone=”5″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Svar och r\u00e5d fr\u00e5n teamet p\u00e5 Heartpace[\/vc_column_text][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”closed” border_radius=”20px”][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”1. Heartpace \u00e4r en molntj\u00e4nst, vad inneb\u00e4r det?”][vc_column_text]Det inneb\u00e4r att du kommer \u00e5t tj\u00e4nsten p\u00e5 webben via en s\u00e4ker anslutning var du \u00e4n befinner dig.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”2. Vart sparas all data?”][vc_column_text]All data lagras och sparas inom EU p\u00e5 AWS, Amazon webservice, plattformar i enlighet med den lagstiftning som g\u00e4ller inom EU.[\/vc_column_text][vc_column_text][\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”3. \u00c4r Heartpace uppdaterad inf\u00f6r nya lagstiftningen GDPR?”][vc_column_text]Vi uppfyller riktlinjerna f\u00f6r GDPR. Tj\u00e4nsten \u00e4r byggd utifr\u00e5n begreppen \u201dprivacy by design\u201d och \u201dtransparency\u201d som den nya lagstiftningen specifikt st\u00e4ller krav p\u00e5. Det inneb\u00e4r att s\u00e4rskilda integritetsmekanismer byggs in i systemet fr\u00e5n start. Vi har ut\u00f6ver det en h\u00f6gre s\u00e4kerhetsniv\u00e5 \u00e4n vad som kr\u00e4vs som bl a omfattar tv\u00e5stegsverifiering, ip-begr\u00e4nsningsm\u00f6jlighet mm utan extra kostnad.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”4. \u00c4r det s\u00e4kert att hantera data i ert system?”][vc_column_text]Ja vi har v\u00e4ldigt h\u00f6g s\u00e4kerhet i v\u00e5rt system som f\u00f6rutom den generella s\u00e4kerheten som AWS, Amazon webservice, tillhandah\u00e5ller ocks\u00e5 omfattar egna s\u00e4kerhetstester, intr\u00e5ngstester mm. V\u00e5r struktur \u00e4r sedan start byggt p\u00e5 ett s\u00e4kerhetst\u00e4nk som ocks\u00e5 omfattar olika niv\u00e5er som man som kund kan aktivera sj\u00e4lv och som ing\u00e5r kostnadsfritt i tj\u00e4nsten.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”5. Har ni ett API (Application programming interface)?”][vc_column_text]Ja verktyget har ett \u00f6ppet API som g\u00f6r att man kan integrera Heartpace med andra system i organisationen.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”6. Kan man koppla ihop Heartpace med ett AD (Active Directory), t ex Microsoft AD?”][vc_column_text]Det g\u00e5r alldeles utm\u00e4rkt att koppla ihop Heartpace med ett AD och d\u00e4rigenom tex bygga hela organisationsbilden i Heartpace, \u00f6verf\u00f6ra uppgifter om medarbetarna, uppdatera anv\u00e4ndare, hantera login mm.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”7. Kan man koppla ihop Heartpace med Office365?”][vc_column_text]Ja, det g\u00e5r att koppla ihop Heartpace med Office365 och d\u00e4rigenom uppdatera Heartpace med l\u00e4nkar till olika dokument i mappstrukturer o s v. Det g\u00e5r ocks\u00e5 att anv\u00e4nda sig av sk SSO (Single Sign On), f\u00f6r att f\u00f6renkla inloggning och l\u00f6senordshantering.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”8. Har ni support f\u00f6r er tj\u00e4nst?”][vc_column_text]Ja, vi tillhandah\u00e5ller support online och det ing\u00e5r i abonnemanget. Support ges via ett onlinebibliotek, via e-mail alternativt chat via dialogf\u00f6nster som finns i tj\u00e4nsten.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”9. Hur kommer man ig\u00e5ng?”][vc_column_text]Du b\u00f6rjar med att registrera ett konto. Sedan \u00e4r du ig\u00e5ng. Som ytterligare st\u00f6d finns olika anv\u00e4ndarutbildningar online.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”10. Tar det l\u00e5ng tid att komma ig\u00e5ng?”][vc_column_text]Eftersom systemet \u00e4r enkelt att hantera \u00e4r det ocks\u00e5 enkelt att komma ig\u00e5ng. P\u00e5 ett par timmar har du b\u00e5de l\u00e4rt dig systemet och b\u00f6rjat arbeta med det. Beroende p\u00e5 hur du du vill anv\u00e4nda respektive modul kan du ha fr\u00e5gor. Boka g\u00e4rna en utbildning online med n\u00e5gra av v\u00e5ra duktiga medarbetare s\u00e5 hj\u00e4lper vi dig.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”11. Vad kostar det?”][vc_column_text]Vi har hela v\u00e5r prisbild upplagd p\u00e5 v\u00e5r hemsida. Du betalar per anv\u00e4ndare och \u00e5r. Priset \u00e4r ocks\u00e5 avh\u00e4ngigt vilka moduler man vill ha. Vid fler \u00e4n 50 anv\u00e4ndare skickar vi g\u00e4rna en offert.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”12. M\u00e5ste alla i f\u00f6retaget ha ett konto i Heartpace?”][vc_column_text]Nej, det g\u00e5r bra att anv\u00e4nda tj\u00e4nsten f\u00f6r t ex en avdelning eller ett specifikt team eller projekt.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”13. Finns det f\u00e4rdiga mallar f\u00f6r samtal i systemet?”][vc_column_text]Ja, det ing\u00e5r ett antal f\u00e4rdiga mallar som du kan anv\u00e4nda f\u00f6r olika typer av samtal. Heartpace tillhandah\u00e5ller ocks\u00e5 st\u00f6d i att ta fram f\u00f6retagsspecifika mallar. Det finns en mycket anv\u00e4ndarv\u00e4nlig designeditor i Heartpace som du anv\u00e4nder n\u00e4r du skapar dina mallar.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”14. Finns det begr\u00e4nsningar i hur jag kan designa mallarna?”][vc_column_text]Heartpace har tagit fram m\u00e5nga olika alternativ f\u00f6r att bygga en relevant och anv\u00e4ndarv\u00e4nlig samtalsmall med m\u00e5nga olika fr\u00e5getyper. Det t\u00e4cker alla typer av medarbetar- och utvecklingssamtal Kontakta oss g\u00e4rna, s\u00e5 visar vi dig![\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”15. Vilka typer av samtal kan jag g\u00f6ra i Heartpace?”][vc_column_text]Som kund v\u00e4ljer man sj\u00e4lv vilka samtal man vill genomf\u00f6ra med v\u00e5rt digitala verktyg. V\u00e5ra kunder anv\u00e4nder verktyget f\u00f6r alla medarbetarsamtal som brukar f\u00f6rekomma i en verksamhet. Det kan t ex vara utvecklingssamtal, l\u00f6nesamtal, m\u00e5nadsvisa och veckovisa m\u00e5lsamtal.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”16. Kan flera deltagare genomf\u00f6ra ett samtal samtidigt?”][vc_column_text]Ja, i Heartpace kan ett s k teamsamtal genomf\u00f6ras med flera deltagare som vid projektuppf\u00f6ljning eller utv\u00e4rdering.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”17. Kan jag starta samtal \u00e5t andra och skapa processer?”][vc_column_text]Det g\u00e5r alldeles utm\u00e4rkt att starta samtalsprocesser \u00e5t andra, t ex mellan chefer och medarbetare.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”18. Kan jag f\u00f6lja upp vilka som har genomf\u00f6rt samtal och vilka som inte har gjort det?”][vc_column_text]Det finns en rapportgenerator som ger dig all statistik \u00f6ver vilka som har genomf\u00f6rt samtal och vilka som inte inte har gjort det.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”19. Hanterar man m\u00e5l & aktiviteter i verktyget?”][vc_column_text]Sj\u00e4lvklart g\u00f6r man det. V\u00e5r tj\u00e4nst \u00e4r inriktad p\u00e5 just m\u00e5lstyrda samtal och det g\u00e5r bra att skapa m\u00e5l och aktiviteter b\u00e5de i p\u00e5g\u00e5ende samtal och ocks\u00e5 fritt mellan samtal. Du kan ocks\u00e5 styra m\u00e5l och aktiviteter mot \u00f6vergripande strategier.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”20. Hanterar systemet kompetenser och CV?”][vc_column_text]Ja i Heartpace kan du skapa ett profilkort f\u00f6r organisationen som sedan fungerar som ett kompetens och cv-kort. All information som l\u00e4ggs in i profilen \u00e4r s\u00f6kbar vilket g\u00f6r att du kan s\u00f6ka efter specifika kompetenser och fakta om medarbetarna.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”21. Kan man se en \u00f6versiktsbild av alla medarbetare?”][vc_column_text]I en funktion vi kallar galleri registreras alla medarbetare i organisationen. H\u00e4r \u00e4r alla medarbetare synliga och du kan s\u00f6ka p\u00e5 deras kompetenser, p\u00e5 avdelningar och p\u00e5 team etc.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”22. Kan man se en organisationsbild i Heartpace?”][vc_column_text]I Heartpace f\u00e5r du ett organisations- och avdelningstr\u00e4d f\u00f6r hela verksamheten. Du kan v\u00e4lja att skriva ut hela och delar av bilden alternativt exportera bilden till en presentation.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”23. Har systemet st\u00f6d f\u00f6r anonyma enk\u00e4ter?”][vc_column_text]Ja, du v\u00e4ljer om respondenterna p\u00e5 en enk\u00e4t ska vara anonyma eller inte. Det kr\u00e4vs dock minst fyra respondenter f\u00f6r att kunna genomf\u00f6ra en anonym enk\u00e4t.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h5″ heading_tag_functionality=”default” title=”24. Kan man g\u00f6ra utv\u00e4rderingar och 360 i ert verktyg?”][vc_column_text]Det g\u00e5r bra att g\u00f6ra s\u00e5v\u00e4l hela 360 utv\u00e4rderingar som enklare feedback och utv\u00e4rderingar av chefer och medarbetare. Den typen av utv\u00e4rderingar sker i v\u00e5r Utv\u00e4rderingsmodul.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”column_reverse” bg_color=”#f1f2f3″ scene_position=”center” top_padding_phone=”70px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”2051″ image_size=”full” animation_type=”entrance” animation=”None” animation_movement_type=”transform_y” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][\/vc_column][vc_column column_padding=”padding-4-percent” column_padding_tablet=”inherit” column_padding_phone=”padding-5-percent” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” gradient_type=”default”][vc_column_text]\n

Har du en fr\u00e5ga?<\/h3>\n[\/vc_column_text][vc_column_text]Om du har n\u00e5gra fr\u00e5gor, tveka inte att h\u00f6ra dig till oss[\/vc_column_text][vc_column_text] \r\n\t
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